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On-site Repair

Need professional assistance - no matter where you are? We're just around the corner.

You have an important meeting in a couple of days, but something has gone wrong with your Toshiba/dynabook product? With the On-site Repair Service there is no need to worry. Choose for a Service duration up to 4 years and decide between our different On-site Support-Levels. Further, a Battery or Docking Replacement Service can simply be added on top of your On-site Service as well as a Hard Drive Retention Service. Depending on the On-site offer you choose and the extent of your product defect, our Toshiba/dynabook Support Centre will either send a Toshiba/dynabook original service part for you to replace or dispatch a Toshiba/dynabook certified engineer to your location by the end of the next business day*, so you will be back in business in no time.

Why purchase a On-site Repair Service?

  • You can save precious time and effort for your business, while our Toshiba/dynabook certified engineers will personally assist you with hardware support at your location.
  • All Toshiba/dynabook original service parts and on-site repair are fully covered, leaving you with no unexpected repair costs.
  • The Toshiba/dynabook certified engineer will visit you on-site by the end of the next business day* to fix the problem, so you can avoid any type of business downtime.

*Next Business Day response is subject to parts availability and the Service Level Agreement of the respective country (see Terms & Conditions).

On-site Repair

Duration: Valid for 3 years starting from the purchase date of your Toshiba/dynabook product

Service Description: With the Gold On-site Repair, Next Business Day Response Service a Toshiba/dynabook Certified Engineer will be dispatched to your location, in many countries within the next business day (cut-off time for service case logging: 3 p.m.). In case the service part can easily be replaced by yourself, you can decide if the service part should be sent to you for self-repair instead.

Features:

  • •  On-site Repair
  • •  Next Business Day Response (depending on country)
  • •  Toshiba/dynabook certified engineer
  • •  Warranty Extension
  • •  Toshiba/dynabook original service parts and labour covered

Purchase Period: Service can be purchased within 90 days of procurement of your Toshiba/dynabook product

Duration: Valid for 4 years starting from the purchase date of your Toshiba/dynabook product

Service Description: With the Gold On-site Repair, Next Business Day Response Service a Toshiba/dynabook Certified Engineer will be dispatched to your location, in many countries within the next business day (cut-off time for service case logging: 3 p.m.). In case the service part can easily be replaced by yourself, you can decide if the service part should be sent to you for self-repair instead.

Features:

  • •  On-site Repair
  • •  Next Business Day Response (depending on country)
  • •  Toshiba/dynabook certified engineer
  • •  Warranty Extension
  • •  Toshiba/dynabook original service parts and labour covered

Purchase Period: Service can be purchased within 90 days of procurement of your Toshiba/dynabook product

Duration: Valid for 3 years starting from the purchase date of your Toshiba/dynabook product

Service Description: The Platinum Support Service includes an exclusive blend of services aimed at managing disruptions in the quickest and most efficient way. Should a device become in need of repair, you will get an immediate response to solve the issue and if required, a Toshiba/dynabook certified professional will be dispatched to your location, in many countries within the next business day. This Service further includes a Hard Drive Retention Service, a dedicated Account Manager and a personalised Support Portal, enabling you to keep track of all your mobile assets.

Features:

  • •  On-site Repair
  • •  Next Business Day Response (depending on country)
  • •  Toshiba/dynabook certified engineer
  • •  Hard Drive Retention Service
  • •  Business Support Portal License
  • •  VIP Support Centre
  • •  Service Account Manager
  • •  Monthly Performance Reports
  • •  Warranty Extension
  • •  Toshiba/dynabook original service parts and labour covered

Purchase Period: Service can be purchased within 90 days of procurement of your Toshiba/dynabook product

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